Frequently Asked Questions
Who are we?
My name is Deer and I'm a twitch partner, and freelance artist. We're creating art through merchandise to finally let my community share in my art. I've done art all my life, and I lean towards Horror, Goth, and DC comics. I promise I don't keep my assistants in the basement.
Hi! My name is Tsaranya, a Twitch Nobody and equally unimportant side of the business. I run the fulfillment and shipping side of things at Deerbits Studios. I'm definitely not chained to the wall with a small light and rations that magically appear every 24 hours :)
Are any of the pieces on the site AI generated?
At DeerBits Studios, we are inspired by many of the pieces of media we consume but we would NEVER AI generate art. Even the product descriptions are all human typed.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is your return policy?
We offer a 30-day return policy on all items. Products must be in original condition with all tags attached. Simply contact our customer service team to initiate a return, and we'll provide you with a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout for faster delivery. Orders are processed within 1-2 business days before being shipped out.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can enter your address at checkout to see available shipping options and costs for your area.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your protection.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number to monitor your package's progress in real-time. You can also track your order from your account dashboard at any time.